Delete your Manaia account

Option 1 — Delete from the app

This is the fastest path and the one we recommend.

1. Open the Manaia app on your phone.
2. Go to Settings → Data & Privacy → Delete Account.
3. Confirm. Your account enters a 30-day grace period in case you change your mind — sign in again during those 30 days to cancel.

Option 2 — Email us

If you no longer have the app installed, email support@manaia.io from the address registered on your account and include:

• Subject: “Delete my Manaia account”
• The email address on the account
• (Optional) Your device hardware ID if you have it, for faster verification

We’ll confirm within 5 business days and complete deletion within 30 days.

What we delete

• Your account (email, password hash, Cognito user record)
• Your family profile names, avatars, and schedules
• Your device registrations and device fingerprints
• Your DNS activity history and summaries shown in the app
• Your push notification tokens
• Any Home Lite pairing records and onboarding data

What we retain (and why)

• Raw DNS query logs — stored by date rather than by account, so they cannot be picked out and deleted with your account. They are not deleted immediately: each log is permanently deleted, including backup and disaster-recovery copies, when it reaches 2 years (730 days) old.
• Billing and tax records — retained for 7 years per Australian Tax Office requirements. Contains invoice amounts and dates; no device or DNS data.
• Aggregated threat intelligence — hashed indicators contributed to our threat feed. Not linkable to you after deletion.
• Audit logs of the deletion itself — retained 90 days so we can prove the request was honoured if asked.

Timeline

Questions

Contact support@manaia.io or read our full Privacy Policy.