How can we help?
Find answers, get support, or start a conversation with our team.
We're Here to Help
Whether you're setting up for the first time, need advice on family safety, or have a technical question—our team is ready to support you.
Most questions are answered within a few hours. For urgent issues on Guardian Pro, our team responds within 4 hours with phone callback available.
Common Topics
Getting Started
Setting up your first profile and connecting devices
Managing Profiles
Creating child profiles, content filtering, and schedules
Device Setup
Connecting iOS, Android, and desktop devices to Manaia
Billing & Plans
Plan features, upgrades, and payment questions
Privacy & Security
How we protect your data and your GDPR rights
Account Settings
Password changes, MFA setup, and household management
Frequently Asked Questions
How do I set up Manaia?
Connect the Manaia Home Lite to your router, open the Manaia app, and follow the guided setup. The app detects your router and shows you exactly what to do. Most families are done in under 5 minutes. No technical knowledge needed.
Does it work with my router?
Yes. Manaia works with every router brand — Telstra Smart Modem, Netgear, TP-Link, Asus, mesh systems, and more. The app detects your router and guides you through setup with instructions specific to your model.
Will Manaia slow down my internet?
No. DNS lookups add less than 5 milliseconds of latency — unnoticeable in everyday use. Your download and upload speeds remain the same.
What happens if Manaia's service goes down?
Your internet will continue working, but protection will temporarily pause. Manaia has 99.9% uptime SLA with automatic failover to backup DNS servers.
Can my child bypass Manaia?
Network-level protection is very difficult to bypass without technical knowledge. If a child manually changes their device's DNS settings, Manaia alerts you. The Manaia roaming app (included with all plans) keeps protection active on mobile data and other networks.
How do I add a new device?
Devices are protected when they connect to your home network. No app installation or setup required. They'll appear in your dashboard within a few minutes.
Still need help?
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Submit Enquiry
Send us a detailed message and we'll respond within 24 hours via email.
Email Us
Send an email directly to our support team at support@manaia.io.